Description
FortiCare Support Services Overview:
At Fortinet, we put a lot of care into making sure our customers are satisfied with our products and support. Our FortiCare support offerings are specifically designed to provide you with the support you need for all Fortinet products and services no matter where in the world you are.
FortiCare Support Services give you global support on a per-product basis. By subscribing to these services, you’ll receive a timely response to any technical issue as well as complete visibility on ticket resolution progress.
All FortiCare Support Services include firmware upgrades, access to the support portal and associated technical resources, reporting on technical incidents (via the web, chat, and telephone), as well as a hardware return option.
FortiCare 24×7 Service:
FortiCare 24×7 Service includes access to technical support on a 365x24x7 basis as well as an advanced replacement service for hardware failures. This service provides the assurance of around-the-clock coverage and fast turnaround for replacement of defective hardware.
FortiAnalyzer provides deep insights into advanced threats through Single-Pane Orchestration, Automation & Response for your entire attack surface to reduce risks and improve your organization’s overall security. Integrated with Fortinet’s Security Fabric, FortiAnalyzer simplifies the complexity of analyzing and monitoring new and emerging technologies that have expanded the attack surface, and delivers end-to-end visibility,
helping you identify and eliminate threats.
Advanced Threat Detection & Correlation:
allows Security & Network teams to immediately identify and respond to network security threats across the infrastructure.
Automated Workflows & Compliance Reporting:
provides customizable dashboards, reports and advanced workflow handlers for both Security & Network teams to accelerate workflows & assist with regulation and compliance audits.
Scalable Log Management:
collects logs from FortiGate, FortiClient, FortiManager, FortiSandbox, FortiMail, FortiWeb, FortiAuthenticator, Generic syslog and others.
Deploy as an individual unit or optimized for a specific operation and scale storage based on retention requirements.
