Contact Center

Give customers a smart, positive experience every time, and you’ll win a lifetime of loyalty. We can help you do exactly that.

Syscom is a leading global provider of next-generation business collaboration and communications solutions, providing unified communications, real-time video collaboration, contact center, networking and related services to companies of all sizes around the world.

Syscom is efficient in getting people together with the right information at the right time in the right context, enabling business users to improve their productivity and quickly solve critical business challenges. The solutions are based on open standards depending on which customers can decide what works best for them.

Build Loyalty and Value with Every Customer Experience

MakeEvery Customer Experience a Great One

Give customers a smart, positive experience every time, and you’ll win a lifetime of loyalty. We can help you do exactly that. Customers can choose fast and efficient self-service on the channels they prefer, with an agent available to help as needed. It’s always seamless and context-driven.

Agents also need to stay in sync and keep pace with customer expectations. With a consolidated view of relevant information, they can exceed expectations and reach great outcomes, faster. As you gain a deeper understanding of customer needs, your teams become more efficient and effective.

Avaya is the leader in Contact Center Solutions and can deliver it the way you need it—on premise or private, public or hybrid cloud.

Why Avaya

Self Service

Focus agents where customers need them most by automating solutions for inbound and outbound speech, video, email and chat applications—removing distractions and keeping your teams focused on what’s important.

Assisted Service

Match your best agents with customers by connecting them to the right resources at the right time. Our solutions map customer experiences across all channels to help customers get the ultimate personalized experience every time.

Performance Management

Improve performance and industry compliance with interaction recording, quality evaluations, automated coaching, customer feedback, voice analytics and automated scheduling. Real-time and historical reports identify areas of excellence and improvement.

Artificial Intelligence

Create smarter, more intuitive interactions, that both improve agent productivity and increase customer satisfaction. Our AI solutions enhance human decision-making, simplify operations, and automate processes.

Mobile Experience

Identify mobile callers before they reach your contact center and offer them a mobile web experience unique to their device. Reduce wait times, increase information access, and free up agents to focus on higher-value activities as you reduce costs.

Services

Get faster results with our deep contact center expertise, innovative solutions and industry-recognized services that help you transform your organization’s customer experience objectives into measurable results—now and in the future.