The Perfect Communication Solution for Growing Businesses!
In today’s fast-paced business world, delivering excellent customer service is paramount. Avaya-based IP communication solutions are designed to streamline communication and enhance customer interactions across multiple channels.
Put modern collaboration to work in your business
1. ACCS (Avaya Contact Center Select) Integration
Empower your agents to handle voice, email, chat, and social media from a unified interface, delivering a seamless customer experience across multiple channels.
2. ACR (Avaya Call Recording) Integration
Secure, high-quality call recordings for compliance, training, and quality assurance. Includes flexible storage, audit trails, and role-based access to recordings.
3. Live Screen Pop-Ups
Instant access to customer details with screen pop-ups for incoming calls, integrated with CRMs and internal databases, enabling personalized service.
4. Real-Time Dashboards & Reporting
Monitor agent performance, call volumes, and SLAs through real-time dashboards. Custom reports provide actionable insights for better decision-making.
5. CTI Integration (Computer Telephony Integration)
Seamlessly integrate telephony systems with business applications for click-to-dial, intelligent notifications, and CRM updates without switching screens.
6. Call Flow Management & IVR Customization
Design custom call flows with advanced IVR options and queue management to ensure efficient call routing tailored to your business needs.
7. Secure & Redundant Architecture
Built for high availability with redundancy features, ensuring continuous service and minimal downtime.
