Avaya OneCloud CCaaS makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.
Avaya OneCloud CCaaS brings everything together so you can create connected experiences for customers and employees.
When it comes to providing always-on customer service, we make it easy with predictive AI-powered tools.
Deliver intelligent, conversational self-service—24/7—with options to connect with a live agent.
Match customers with the best employees using business rules, internal and external context, and desired outcomes.
Enhance team collaboration with converged communications that dissolve front- and back-office silos.
See how you can create better experiences for both customers and staff. Read the stories of different businesses solving their customer service challenges using Avaya OneCloud CCaaS. We explore AI-powered solutions for integrated desktops and virtual assistants, in-the-moment data retrieval, real-time reporting, and an empowered workforce.
The future of the customer experience center is already here. It means that experiences—both customer and employee—matter more than anything else. When you have engaged, empowered employees, it has a direct and positive impact on customer experience.
Avaya OneCloud CCaaS makes it easy for organizations to deliver that effortless customer experience across different channels and devices while helping maximize employee and team performance. Avaya OneCloud CCaaS empowers employees with faster, more responsive and always-on digital customer engagement.
Avaya OneCloud CCaaS is a contact-center-as-a-service (CCaaS) solution that delivers voice and digital channel customer engagement along with advanced AI-powered self-service automation and employee productivity tools so you can build a true cloud customer service call center. Your subscription includes support and guidance from our Avaya OneCloud team.
There are three packages available to meet your business needs:
Deliver the simple and fast experience customers expect across all your touch points—voice, email, messaging, chat, and social.
Quickly match customers with your experts based on situational context, customer data, employee attributes, and desired outcomes.
Be always open when you provide an effortless experience that lets customers manage their own voice inquiries using natural speech or touch tones.
A personalized workspace easily brings customer insights from different applications and systems into a single, cohesive view.
Help employees anticipate customer needs and personalize experiences by enabling them to interact with customer journey touch points.
Easy-to-use visual task editors enable business users and IT to fine-tune the experience delivered to both customers and employees.
Enhance regulatory compliance with call and screen recording. Drive employee performance with quality management and performance management dashboards.
Integrate homegrown as well as common messaging channels like WhatsApp, Facebook Messenger, and Apple Chat into a single system.
Historical and real-time reporting makes it easy to keep a pulse on performance and the overall employee and customer experience.
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