Quality Experiences

• Voice and Video Features: Comprehensive and easy to use features (i.e. auto attendant, call transfer, call forward, etc.) facilitate effective communications among employees, customers and partners.
• Mobility Features: Extensive WiFi or dual mode Wifi / Cellular capabilities keep employees productive when away from their desks. Extension to Cellular (EC500) makes twinning a cell phone with a desk phone transparent for the user, and Avaya IX Workplace (Equinox) for Windows, Mac, iOS, and Android devices provide enterprise grade capabilities on a variety of device.
• Collaboration: From simple audio Meet Me Conferences for up to six parties to Avaya IX Workplace (Equinox) for complete, high capacity voice, video and desktop sharing, Avaya makes it easy to collaborate with groups of peers, customers and partners.
• Integrated Messaging: Sophisticated messaging features and full capability for messaging integration with voice, fax and e-mail.
• Call Center Integration: Avaya Contact Center Elite and Avaya Oceana run on Avaya Aura® Communication Manager and can easily be configured to include robust omnichannel routing capabilities for today’s contact centers, including the collection, queuing, and delivery of voice and non-voice work items, such as e-mail and text or web chat sessions, to an appropriately skilled agent. The powerful routing algorithms that reside in Avaya software determine the right resource for each contact.
• Telecommuting: Telecommuter capabilities route calls appropriately and give employees access to the full Avaya Aura Communication Manager feature set whether working at home, in the office or on the road.
• Application Integration: Lets application developers integrate Avaya Aura Communication Manager functionality into new or existing applications and business processes for real-time engagement.
• SIP Support: In conjunction with Avaya Aura® Session Manager, provides complete feature enablement for SIP devices, support for SIP trunking and integration of 3rd party SIP solutions.
• Quality of Service: QoS features like Inter-Gateway Alternate Routing (IGAR) and Call Admission Control provide a no compromise approach to reliability and functionality on converged SIP/IP networks. This ensures that Avaya Aura Communication Manager end users receive the same extensive features and high quality audio they have on their traditional Avaya solution as they transition to SIP/IP based solutions.
• Reliability & Survivability: Supports a wide variety of servers, gateways and survivability features enabling 99.999% availability or better. Avaya Aura Communication Manager is capable of mirroring processor functions, providing alternate gatekeepers, supporting multiple network interfaces and ensuring survivability at remote and central locations.
• Intelligent Networking and Call Routing: Allows organizations to create a virtual fabric of switches that can pass information and calls, providing higher levels of customer service. Call routing features are also designed to reduce networking costs through effective use of SIP/IP Trunking over WAN or LAN links.
• Security and Privacy: Security features for detecting probable breaches with notification and tracking alerts. Also provides real-time media encryption for environments where enhanced voice privacy over a LAN/WAN is required.
• Safety and Disaster Recovery: Tools to help organizations manage and respond to unforeseen emergency situations
• Integrated Management: Powerful built-in tools for administrators and network managers to maintain communication solutions and drive down total cost of ownership, including applications for network management, configuration management, and fault and performance monitoring.
• High Density Media Server: Avaya Aura Media Server provides virtualized high density DSP resources to reduce TCO.